1. Information We Collect

We collect information necessary to operate the inspection platform and deliver our services.

1.1 Account Information

When users access the portal, we may collect:

• Name
• Email address
• Company name
• Role within the organisation
• Login credentials

This information allows us to create and manage user accounts securely.

1.2 Inspection and Vessel Data

The platform stores operational data created during inspections, including:

• Vessel names
• Void and location records
• Defect observations
• Inspection reports
• Images and documentation
• Thermal scan data
• Repair recommendations

This information is entered by authorised inspectors and stored securely within the platform.

1.3 Technical and Usage Data

When users access the portal, we may automatically collect:

• IP address
• Device type
• Browser type
• Login timestamps
• Platform usage activity

This information helps us maintain system security and improve performance.

2. How We Use Information

We use the collected information to:

• Provide and operate the MWI inspection platform
• Store and display inspection reports
• Enable vessel defect tracking and analysis
• Support the MWI AI assistant features
• Maintain platform security
• Improve system functionality and performance
• Respond to technical support requests
• Comply with legal or regulatory obligations

We do not sell or trade user data.

3. AI Processing

The MWI AI inspection assistant processes inspection data to help users understand vessel conditions and defect records.

AI responses are generated using information stored in the system. The assistant is designed to interpret inspection records and does not modify or overwrite the original inspection data created by authorised inspectors.

AI-generated outputs should be treated as advisory information and do not replace professional inspection judgement.

4. Data Storage and Security

We implement industry-standard security measures to protect platform data.

Security protections include:

• Encrypted data transmission (HTTPS)
• Secure cloud infrastructure
• Controlled user access permissions
• Role-based access to inspection records
• Secure image and document storage

Inspection data is stored in secure cloud environments and accessible only to authorised users.

5. Data Retention

We retain inspection and account data for as long as necessary to provide the service and maintain historical vessel records.

Data may also be retained where required for:

• regulatory compliance
• safety documentation
• contractual obligations

Users may request deletion of personal account data subject to operational or legal requirements.

6. Sharing of Information

We do not sell or rent personal data.

Information may be shared only in the following circumstances:

• with authorised users within the same organisation
• with technical service providers supporting platform infrastructure
• where required by law or regulatory authority
• where necessary to protect system security or investigate misuse

All service providers are required to maintain strict confidentiality.

7. User Responsibilities

Users are responsible for:

• maintaining the confidentiality of their login credentials
• ensuring the accuracy of inspection data they upload
• using the platform in accordance with company and regulatory policies

Unauthorised use of the system may result in account suspension.

8. Cookies and Tracking Technologies

The MWI portal uses cookies to ensure proper system operation and improve user experience.

Cookies may be used to:

• maintain login sessions
• remember user preferences
• analyse platform usage
• improve system performance

Cookies do not collect sensitive inspection data.

Users may disable cookies through their browser settings; however, some features of the portal may not function correctly without them.

9. Third-Party Services

The platform may use trusted third-party infrastructure providers such as cloud hosting services, analytics tools, and security monitoring systems.

These providers process limited technical data strictly for service operation and security purposes.

10. Data Access and Correction

Users may request access to personal information stored in the system.

Requests to correct or update account information can be submitted through the platform administrator or by contacting MWI directly.

11. Updates to This Policy

We may update this Privacy and Cookie Policy from time to time to reflect changes in our services, technology, or legal obligations.

When changes are made, the updated version will be published on this page with the revised date.

12. Contact Information

If you have any questions regarding this Privacy and Cookie Policy, please contact:

Marine Welding & Inspection Services Ltd

Email: martin@mwi.services
Phone: +44 (0) 7802 506 469